Jing

Ok, are you ever on chat reference, or on the phone, or emailing with a patron, and you just can’t seem to understand one another? Maybe they aren’t starting from the databases and resources page, or they don’t understand that you are guiding them through searching on the Advanced Search features and they are looking at the Basic Search box. Whatever the reason, it would be so much easier if they could see.

Jing is a great way to take care of this problem so that you can easily show them what you mean. It can create a screen capture (image) or a screencast (movie) and upload it in seconds, providing you with a link to send to them over chat or email that will show them exactly what you just did. Maybe the video will do a better job of explaining:

There’s also another short video here, in case you’d like to see it explained a little differently. There’s also a lot of information about getting started with Jing on their website.

Anyone who wants some training in how to use it, just let me know. I’m also happy to help anyone set it up on their own computers with approval from systems, as always.